shipping & returns

Shipping for multiple-item orders

Because our metal products can be packed and stacked together, the auto-calculated international shipping rate at checkout may be higher than the actual cost when multiple items are added to your cart.
For bulk purchases or project orders, feel free to contact us at contact@saedesign.co.kr, and we will recalculate the shipping cost based on the final packing.

Shipping

Orders are typically processed and shipped within 1-3 business days from order confirmation.
Orders requiring design approval are shipped within 1-2 business days after design approval.
Made-to-order or custom products may require 7-14 business days or more, depending on production scope.
Production and shipping times may vary depending on order quantity.

Incoterms & Duties

- International shipments are sent under Incoterms DAP (Delivered At Place) by default.
- United States Only: Due to current customs policies, shipments to the US are processed as DDP (Delivered Duty Paid). All duties and taxes are included in the price.
- For other regions, customs duties, import taxes, and clearance fees are the responsibility of the recipient.
- DDP service for other regions can be arranged upon request. Please contact contact@saedesign.co.kr before ordering.

Addresses & Delivery

- Please enter the full street address, postal code, recipient name, and a valid phone number.
- If a shipment is returned or re-routed due to an incorrect/incomplete address or absence, additional shipping costs may apply.
- Delivery to P.O. Boxes may be limited in some regions.

Damages & Claims

- All items are inspected and securely packed before dispatch.
- If damage or shortage is suspected, contact us within 3 business days of delivery with photos of the item and packaging.
- We will assist with a replacement or reshipment after verification and file a carrier claim. Please keep all packaging until the claim is resolved.

Returns & Exchanges

- For standard, non-personalized items, you may request a return within 14 days of delivery if you are not satisfied with your purchase. Items must be unused and in their original condition and packaging.
- Custom and made-to-order items - including any product engraved, sized, or otherwise produced to your specifications - are non-refundable once production begins, as they are made individually to your order.

For Consumers in the European Union

If you are a consumer resident in the EU or EEA, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you, take physical possession of the goods.

To exercise this right, inform us of your decision by a clear statement sent by email to contact@saedesign.co.kr. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold the refund until we receive the goods back, or until you provide proof of return, whichever is earlier. You will bear the direct cost of returning the goods. If the goods are defective or were sent in error, we will bear the cost of return.

Exception

The right of withdrawal does not apply to goods made to your specifications or clearly personalized - including engraved, custom-sized, or made-to-order items. As most of our products are produced individually based on the content and specifications you provide, this exception applies to them.