Shipping & Orders
How long does shipping take?
Orders are usually processed within 3–5 business days. Made-to-order or custom-design items may take longer depending on quantity and complexity.
Do you ship internationally?
Yes, we offer worldwide shipping. Please note that customs fees or import taxes may apply depending on your location.
Can I modify or cancel my order?
You can request changes within 24 hours of placing the order. After production begins, changes may not be possible.
What is your return & exchange policy?
Returns are accepted within 7 days of delivery. Items must be unused and in original condition. Custom-made items may not be eligible for return.
Do you offer customization?
Yes. We specialize in bespoke metal design and production. Contact us to discuss your ideas.
Can you make things besides plaques?
Absolutely. We produce a variety of display items, nameplates, signage, promotional pieces, and custom hardware.
Materials
What is brass?
Brass is a metal alloy made primarily of copper and zinc.
It has a warm, golden hue and is widely used for its durability, resistance to corrosion, and premium aesthetic.
What is copper?
Copper is a reddish-brown metal known for its excellent conductivity and natural patina over time.
It’s soft yet resilient, often used in both industrial and decorative applications.
What is aluminum?
Aluminum is a lightweight, silver-toned metal with excellent corrosion resistance.
It’s versatile, durable, and commonly used in signage, design objects, and engineering components.
What is acrylic?
Acrylic is a transparent, shatter-resistant plastic often used as a glass substitute.
It’s lightweight, UV-resistant, and offers a sleek modern finish when used in display or signage work.
What is 304 stainless steel?
304 stainless steel is an industrial-grade alloy known for its high resistance to rust and staining.
With its clean, polished look and structural strength, it’s often used in high-end architectural and design work.
Laser Marking and Plating
Is this product plated?
Some products, such as gold or black stainless steel, are plated using titanium plasma coating.
This method offers superior durability compared to standard electroplating.
What types of marking or engraving methods are used?
We primarily use fiber laser engraving, which is ideal for metals.
Depending on the material’s surface and desired visual outcome, we select the most suitable method.
How durable is the finish or engraving?
Laser engraving is inherently durable and typically considered permanent under normal use. However, extreme abrasion or harsh conditions may affect the product’s surface over time.
Can you work with complex designs?
Yes, we can accommodate complex or intricate designs, considering resolution, scale, and material characteristics. For highly detailed graphics, we may suggest specific processes to ensure the best possible outcome.
Care
How should I care for anodized aluminum products?
Anodized aluminum is corrosion-resistant but may show fingerprints. Wipe gently with a microfiber cloth. Avoid abrasive cleaners.
How do I maintain brass items?
Brass naturally develops a patina over time. If you prefer a shiny surface, polish it with a brass cleaner and soft cloth.
Are stainless steel items prone to rust?
Stainless steel is rust-resistant but not rust-proof. Avoid prolonged exposure to moisture or saltwater. Wipe dry after cleaning.
What’s the best way to clean products with engraved surfaces?
Use a soft brush or air blower to remove dust. Do not scrub engraved areas harshly, as it may damage details.
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